1. Information We Collect

We collect information to provide better services to guests, hosts, and partners.

 

a. Personal Information

When you use Villaesque, you may provide:

• Full name

• Email address

• Mobile number

• Address (billing, booking, or property location)

• Government ID or verification details (for hosts/guests)

• Payment details (processed securely through third-party payment gateways)

• Communication records or inquiries

 

b. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address, browser type, and device information

• Usage data (pages visited, time spent, etc.)

• Cookies and tracking information for analytics and personalization

 

2. Purpose of Data Collection

We use your data to:

• Facilitate villa bookings and manage reservations

• Enable communication between guests and hosts

• Process payments and send confirmations

• Verify identities for safety and compliance

• Provide customer support and respond to queries

• Send updates, offers, or service-related notifications (you can opt out anytime)

• Improve our website performance and user experience

 

3. Data Sharing and Disclosure

We do not sell your personal information.
However, we may share data in the following cases:

• With Hosts: When a guest books a property, limited details (e.g., name, contact number) are shared with the host for coordination.

• With Service Providers: For payment processing, analytics, marketing, and technical support.

• With Legal Authorities: If required under applicable laws or to protect our rights and users’ safety.

All third parties are bound by confidentiality and data protection obligations.

 

4. Data Storage and Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse.
Your personal data is stored on secure servers located in India or with trusted global service providers that comply with data protection laws.

However, no online platform can guarantee complete security — you use our services at your own risk.

 

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined above, comply with legal obligations, or resolve disputes.
If you wish to delete your data, you can contact us anytime.

 

6. Your Rights (Under DPDP Act 2023)

You have the right to:

• Access and review the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent for data processing

• Opt out of marketing communications

To exercise these rights, email us at support@villaesque.in with the subject line “Data Request.”

 

7. Cookies and Tracking

We use cookies to:

• Improve site performance and usability

• Remember your preferences

• Analyze site traffic and visitor behavior

You can manage or disable cookies through your browser settings. Some parts of the Site may not function properly if cookies are disabled.

 

8. Third-Party Links

Our Site may contain links to third-party websites or services (such as payment gateways or partner properties).
We are not responsible for their content or privacy practices. Please review their policies before providing any personal information.

 

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the updated date at the top. Continued use of the Site after such changes constitutes your acceptance of the revised policy.

 

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us:

📧 Email: info@villaesque.in
🌐 Website: www.villaesque.com
📍 Address: Mumbai, Maharastra